Grounded in everything, not just your website
Upload handbooks and policies, connect Google Drive, OneDrive, Dropbox, or Box, and sync your published site pages. Answers cite their sources at the passage level, so parents (and you) can verify. Website-only AI answers from what happens to be on the site; School Answers answers from what the school actually knows.
Knows when a human should take over
Sensitive categories route to the right department with priority and an SLA timer, safety concerns get crisis resources and counselor routing instantly, and everything the AI can't answer becomes a scored gap on the admin console. The front office sees fewer calls; families get faster answers.
See what parents actually ask, what's answered, what's missing, and what needs a human.
An escalation inbox with a status and a clock, not a shared mailbox
Every escalated question lands in the inbox with a department, a priority (high, medium, or low, set by the category), and an SLA due time, and it moves through open, answered, and closed states your staff can filter by. Nothing sits in a generic inbox hoping someone notices it. Answering an escalation can fold the answer back into the knowledge base automatically, so the same question never escalates twice.
See what parents actually ask, what's answered, what's missing, and what needs a human.
Community Desk: an escalation becomes a real staff task, not a mystery in a shared inbox
Apptegy's Community Experience routes an unanswered question to staff and stops there. Community Desk finishes the job: an escalation gets an assignee, a close-out with a resolution note the asker actually sees, delivered on every channel we have contact info for, email, SMS for a text-originated question, and an in-app push for a signed-in Bloomz parent, and a recurring-questions digest that tells your team what families keep asking and where your knowledge base has a real gap. School Answers already draws on your Bloomz posts and documents as well as your website, so the 'what are people asking' signal spans both, not just the site.
An escalation isn't just answered, it becomes a real staff task: an assignee, an SLA countdown, and a close-out with a resolution note the asker sees, by email, SMS, or an in-app push where we have contact info.
How this reinforces the Bloomz pillars
Connected across Bloomz
20 minutes with Bloomz
answers more than 20 pages ever could.
Bring your hardest scenario, a multilingual community, a PBIS rollout, a vendor consolidation, and we'll walk through the actual product.