Report it once, and staff see it in one queue
A resident opens the app, chooses a category such as Roads & potholes or Streetlights, drops a pin or enters an address, and describes the problem. The report lands in a single triage queue, so nothing sits in a general inbox waiting for someone to notice it. The city preset covers roads, streetlights and utilities, sanitation and dumping, parks, noise, downed power lines, abandoned vehicles and more, and you can add your own.
An anonymous option, and an Urgent tag that stands out
Some reports, a safety concern or a neighbor dispute, are easier to make without a name. BeHeard supports that, and an anonymous reporter can still check back and reply through a private link. Each report has a status and a priority, and urgent reports carry an Urgent tag so they stand out in the queue.
Not live yet
BeHeard 311 is in pilot with our launch partner. These are not part of it today, and we do not sell them as live.
Common questions
No. Residents should call 911 for emergencies. BeHeard handles non-emergency reports and is not monitored around the clock.
The staff you set up to triage reports. The reporter's name is not collected, and they can follow the thread with a private link.
Not yet. Reports land in one queue and staff assign the department at triage.
Not yet. Photo attachments are on the list of work still to come, and this page does not claim them.
No. Bloomz sets BeHeard 311 up for your city during onboarding.
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