Three things that matter most.
A dedicated 311 CRM manages requests well. Bloomz BeHeard 311 takes the same pin-and-description report into a triage queue where staff assign the department, inside the app that also carries your alerts, agendas, records requests and payments.
BeHeard 311 sends status updates back to the reporter, translated into the language they use, and staff read replies in English.
CivicPlus lists SeeClickFix as its own product with no list price on the pages we reviewed. Bloomz includes BeHeard 311 in the platform subscription, with price ranges on the pricing page.
A report from pin to fixed.
A resident chooses what needs attention.
From pin to fixed, with the resident kept in the loop.
A resident drops a pin and describes the problem. The report lands in a triage queue, staff assign the department and update the status, and the resident is told as it moves.
The same household, every service.
A pothole report, a boil-water alert, a permit payment and a records request all land on one household record. Staff do not re-enter an address in four tools, and residents do not keep four logins.
Stop paying for a standalone 311 tool.
If a separate 311 CRM is one line on a stack of single-purpose invoices, BeHeard 311 is one of the modules in the Bloomz for Cities subscription. No per-resident fees apply, so a report-happy town does not cost more.
Side by side.
Based on publicly available information as of October 2026. Found something out of date? Tell us.
| Capability | Bloomz | SeeClickFix |
|---|---|---|
| Resident reports with a location | ✅ BeHeard 311, map pin or address | ✅ Core capability |
| Triage and department assignment | ✅ One queue, staff assign the department | ✅ Automated workflows listed |
| Two-way updates to the reporter | ✅ Translated, both directions | ✅ Real-time updates listed; translation: verify |
| Anonymous reporting | ✅ Included | Verify with vendor |
| Anonymous tipline option | ✅ Included | Verify with vendor |
| Work-order and asset-system integrations | Scoped per city; ask on a demo call | API listed; confirm which systems connect |
| Branded city app for residents | ✅ Your city's name, seal and colors | Verify with vendor |
| Mass alerts in the same app | ✅ Four channels, NWS rebroadcast | Separate CivicPlus product line; confirm |
| Agendas, records requests and recreation in the same platform | ✅ Included | Separate products; confirm |
| Fee and permit payments in the same app | ✅ City Payments | Not listed† |
| Civic rewards for participation | ✅ Civic Rewards | Not listed† |
| Pricing on the vendor's own site | ✅ Price ranges, exact quote on a call | Quote-based; no list prices found† |
† Not found in the vendor’s published materials as of October 2026. Verify directly with the vendor.
When SeeClickFix may be the right fit.
A dedicated 311 CRM is a sound choice when request management is the whole project, particularly if you need connections into a work-order or asset-management system your public works department already runs. Ask both vendors which of those systems they connect to. If you want 311 reporting alongside alerts, agendas, records and payments in one resident app, Bloomz for Cities is built for that.
Switching to Bloomz.
Easier than you think.
We set up your departments and report categories with your public works and clerk teams, then open BeHeard 311 to residents as the app goes live. Your current 311 tool can keep running until you are ready to cut over.
Four commitments, every city.
Common questions.
See Bloomz side by side
with your current tool.
Bring your SeeClickFix feature list to a 30-minute Bloomz demo. We’ll map every capability and show you what’s possible.
SeeClickFix® is a trademark of its respective owner, which is not affiliated with and does not endorse Bloomz. Comparisons are based on publicly available information, including competitor websites, app store listings, help centers, and press releases, as reviewed October 2026. Product capabilities and pricing change; we encourage you to verify current capabilities directly with each vendor. Statements of opinion reflect the views of Bloomz. Found something out of date? Tell us at [email protected] and we’ll review it within 5 business days. Last reviewed: October 2026.