Residents see their own power and water, in the app
My Home shows this month's power and water so far. The usage charts show power by the hour and water in 6-hour blocks, by day and by month. Once a home has 14 days of readings, a shaded band marks what is usual. Missing data shows as a gap, never as a zero. The same screens work in the web app and on mobile.
Alerts that say what happened and about what it costs
Bloomz sends a household an alert for a leak, a burst, a stuck appliance or high daily use. Each one carries an evidence chart and an estimate: about so many gallons or kilowatt-hours a day, and about so many dollars a day. The resident can mark an alert as seen, or report a problem, which opens a case for city staff. They can set personal goals and stricter limits, and turn on an away mode.
Open alerts first, resolved ones below, each marked Notice, Warning or Urgent.
Bills in the app, next to the use behind them
A resident opens a bill and sees its lines and rates, a daily usage chart behind it, and how the billed amount compares with what the meter recorded. An estimate shows what the next bill is likely to be. When the city provides the invoice PDF, it is one tap away.
Every bill, with the power and water billed.
A monthly home report on the 2nd, with tips priced from the home's own bill
On the 2nd of each month a resident gets a report showing where their home sits among similar homes, in the same neighborhood and size range. If the neighborhood has fewer than 10 similar homes, the comparison widens to the whole city in the same size range, then to the whole city. Only if the whole city has fewer than 10 similar homes is no comparison shown. Bloomz finds usage patterns in the home's month, such as an always-on load, an evening peak, a hot-day climb, outdoor watering in summer or a slow overnight leak, and each pattern comes with a tip priced from the home's latest bill, in gallons or kilowatt-hours and in dollars. The report shows a year-over-year line once a home has a year of history. When the city's weather feed is on, it also adjusts for hotter or cooler weather, using public NOAA temperature data, and the hot-day pattern compares power use with temperature. The report arrives by push and email, to each member by the channels they chose. Reports are written in English, Spanish and Arabic, and other languages are machine-translated when they are sent.
The report goes out on the 2nd of each month, by push and email.
Staff get a ranked list, meter detail and a case to work
The overview shows neighborhood totals, with small groups hidden. The at-risk list ranks meters by urgency, with a usage sparkline and columns for the current and prior hour or 6-hour block, the last 24 hours, the day, the last day reported and when someone was last notified. Meter detail shows the readings behind a row, and a City admin can open that home's audit history from it. Every staff view of a home is written to an audit log. A case has steps, an assignee and a close with a reason, and each step finishes with a result. Alerts for a stopped meter, use in a vacant home, a feed gap or tampering go to city staff only and are never sent to residents.
Neighborhood totals, with small groups hidden.
Staff-written alerts, and alert rules you can preview
Staff create an alert for a home or a meter, with a description and notes from a call, and an approximate saving they can set, or write a notice such as a water shut-off for repairs. They read a preview for each channel and each language before it goes out. They can edit any preview. Only City admins can send a notice, and a resend waits 30 minutes. Alert rules are versioned, and a Preview shows what a change would have raised over recent readings. A preview sends nothing.
Staff describe what happened for a home and set an approximate saving.
Feed health, bill reconciliation and letters for households nobody can reach
Feed health shows which files arrived, which meters are unknown and which accounts did not match a household. Bill reconciliation flags a bill more than 3% off the meter, and a home with missing reads is never flagged. When nobody in a household can be reached by app, text, email or call, a printable letter appears in the Letters tab, where staff open the PDF, print it in-house, post it and mark it printed, one at a time or several at once. For cities with Bloomz Pulse, open critical alerts and stale feeds also appear as attention items in the city's Pulse dashboard, as counts only, never which households.
Which files arrived, which meters are unknown, which homes did not match, and which meters have gaps.
It reads the files your city already produces
Utility Insights reads the meter-read file your meter system sends, hourly or every 6 hours, and the daily billing file. Your onboarding team confirms the column layout against a sample file first, so nobody reformats a spreadsheet. Your meter and billing systems stay the source of record.
The meter-read file and the daily billing file, listed in feed health as they arrive.
Privacy and records, designed in
Residents see only their own home. Every staff view of a home is written to an audit log, and a City admin can read it in the Audit log tab: who looked at which home, what they viewed and when, filtered by date, staff member or type, opened for one home from the meter detail, and exported as a CSV. The log never shows usage numbers, and reading it is itself recorded. Small groups are hidden in city totals. Hourly readings are designed to stay inside the city's own Bloomz account, and the module is designed to help the city protect utility records under Florida's section 119.0713(5). Confirm how it applies to your city with your city attorney. Texts go to numbers the city holds or the resident entered, carry alerts and not promotions, and honor STOP.
A resident sees only their own home.
Languages and accessibility
Alerts and reports are written in English, Spanish and Arabic. Other languages are machine-translated when they are sent, and if a number would not survive the translation, the alert goes in English so a figure is never wrong. Screens in other languages are machine-translated too. Arabic mirrors right to left. A gap in the data is labeled as a gap, never drawn as a zero.
English, Spanish and Arabic are written. Other languages are machine-translated when sent.
An add-on module, priced by the number of meters monitored
Utility Insights is a separate add-on module for Bloomz for Cities. It is priced by the number of meters monitored, so the price follows the size of your utility. Request a quote and we will size it to your meter count.
Common questions
It is a separate add-on module, priced by the number of meters monitored. Request a quote and we size it to your meter count.
Yes. Utility Insights is an add-on to Bloomz for Cities, so it runs on the platform subscription.
From the files your meter and billing systems already produce: the meter-read file, hourly or every 6 hours, and the daily billing file. Your onboarding team confirms the column layout against a sample file first.
The household sees its own. City staff see a home only if the city has given them access, and every staff view is logged. A City admin can read the log in the app, filter it and export it.
Alerts and reports are written in English, Spanish and Arabic. Other languages are machine-translated when they are sent, and if a number would not survive the translation, the alert goes in English so a figure is never wrong. Push, text and email reach residents in 250+ languages. Voice calls are spoken in about 49 supported voice languages.
Bills are viewed in Utility Insights: the lines and rates, the use behind them and an estimate for the next one. Paying is handled by your city's existing payment option and is not part of this module. City Payments covers permits, fees and utility statements separately.
The year-over-year line is shown once a home has a year of history. When the city's weather feed is on, it also adjusts for hotter or cooler weather, using public NOAA temperature data. The hot-day pattern compares power use with temperature. A home is compared with similar homes in the same neighborhood and size range, then across the whole city if the neighborhood has fewer than 10, and no comparison is shown when the whole city has fewer than 10.
When nobody in a household can be reached by app, text, email or call, a printable letter appears in the Letters tab. Staff open the PDF, print it in-house, post it and mark it printed.
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